1. Verify your information

In order to keep Placemakr safe for all guests and residents, we require all guests to verify their information before giving access to the building and their unit. 

We will send you a unique link to verify your information and complete your reservation, however you may also look it up here.

2. Download the KastleResident app and set up your account

Before you arrive, download the KastleResident app—this will act as your mobile key. At 4pm on the day of your arrival, you'll be able to create your account in the app to access the building and your unit.

• Download iOS app
• Download Android app

When setting up your account in the KastleResident app, be sure to use the same email address you used to book your reservation. Account setup will not be possible until 4pm on the day of your arrival.

If you have additional guests staying with you, please send us their names, emails, and phone numbers, so they can receive Kastle access as well.

If at any point you have trouble, call us at (202) 979-9170 or come see us in Guest Services Unit 621. 

Arriving by foot or getting dropped off
Head to the Placemakr Buzzard Point guest entrance, located at 101 V St SW (in the Byron building of The Stacks apartments). Use this link to navigate to our location.

Use the KastleResident app to unlock the door and enter the building (see instructions below). Bluetooth and location services must be enabled. 

Having trouble, or don't have the app?
Use the intercom to call the Placemakr team, and we'll let you into the building. Then, come see us in Unit 621 for assistance. 

Parking
Parking is available onsite and must be booked in advance of your stay. If you did not book parking while making your reservation, please give us a call to add on.

Parking is $50/night for Placemakr guests. If you booked parking in advance, we will send you a QR code to access the garage on the morning of your arrival. The garage entrance is located at V St SW and 2nd St SW. 

Once inside the garage, park anywhere on level P2. Then, head to the nearby elevator vestibule—look for the ‘The Byron’ on the red wall. 

To enter the vestibule and access the elevators and your floor, scan your Kastle App mobile key on the black reader. You may also head to Guest Services in Unit 621. 

Don’t have the app? Press the button on the silver reader for assistance, then state your name and that you are a Placemakr guest. Take the elevators to the 1st floor and give us a call at +1-202-979-9170 to complete check-in.

Arriving after hours? If the overhead doors are closed, scan your Kastle app on the reader to enter the garage. If you do not have the app, call us at +1-202-979-9170 for assistance.